Your opinion matters

At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.

Who to contact:

Your assigned Relationship Manager or your usual BNP Paribas contact person.

By email :
dl.cib_nordic_complaint_management_team@bnpparibas.com

By letter:
BNP Paribas S.A. Denmark, filial af BNP Paribas S.A. Frankrig – Complaint Handling Unit
Adelgade 12, 3rd floor
DK-1304 Copenhagen K
Denmark

What is the process?

When we receive your complaint, it will be handled with the utmost care. We will acknowledge receipt of your complaint within 10 working days and will conduct a thorough investigation of your concerns. We aim to provide you with a written response of our findings as soon as possible and no later than 2 months from the date of receipt of the complaint, depending on the nature of the claim.

Once we have evaluated your complaint and identified the most appropriate solution, we will contact you to agree upon the next steps ensuring a good and collaborative relationship in the future.

Independent Complaints Board:

If you are not satisfied with the proposed solution, then you may escalate your complaint to the Independent Complaint Board (ICB) within the Bank. The ICB will make an evaluation of how the complaint has been dealt with and whether there is a basis for a reassessment of the case.
To contact the ICB, please use the same postal address or email address as stated above and specify that the bank has already processed your complaint.

Court of Justice:
If you are not satisfied with the final proposed solution, then you may escalate your complaint to a court of justice, or any other institution permitted or required by the nature of your complaint